if you're using your data connection at peak times) may affect performance. Sometimes even if it seems like you have a good signal on your mobile network, other factors such as a congested network (i.e. Try turning your data connection off and on again. Poor performance using your mobile network?.The further away you are from the router, the more signal quality will suffer, so try moving closer to your router. Try switching off your other devices using the same network as you or even taking them offline as these will be competing for bandwidth. Maybe you're using a mobile network (e.g. Please be aware that when you delete the app you’ll also delete any downloaded programmes. There may have been an issue when you installed the app, so this would be the next step after updating the app. You can check for updates in your app store:ĭelete the app then install it again from the app store. Check you're using the latest version of the appĪpp updates frequently include bug fixes, so update if you’re not using the latest app version.Go to Settings > General > Software Update Go to Settings > About Device > Software Update Swipe from the top of the screen to open the Quick Settings > select More > About Sometimes bugs can only be fixed by an operating system update (the software that runs your phone). Check you're using the latest operating system version for your device.Make sure it's properly turned off and not placed in a standby or sleep mode. Turn off your device and switch it back on before you try anything else. (Using the BBC iPlayer website on your mobile or tablet? Skip points 3 and 4.) Try these steps in the order listed to see if they help.
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